To the extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation

• Limit or exclude our or your liability for death or personal injury

• Limit any of our or your liabilities in any way that is not permitted under applicable law

• Exclude any of our or your liabilities that may not be excluded under applicable law.

We employ the use of cookies. By accessing homehvacguide.ca, you agree to the use of cookies in agreement with our Privacy Policy.

1. Shipping Timeframes: For popular items stocked at our distributor warehouse, you can expect timely delivery. Most items are shipped within 24 to 48 hours of your purchase. However, non-popular items that are not readily available may take between 5 to 15 days to be shipped. In such cases, we will proactively reach out to you, informing you of the estimated lead time and confirming if you are comfortable with the waiting period.

2. Communication with Customers: To avoid any misunderstandings, we will send you an email with the estimated time lead for your order. We kindly request that you promptly respond to this email, indicating your agreement or any concerns you may have. If we do not receive a response, we will proceed with placing the order, assuming there are no issues.

We are not an HVAC distributor ourselves; instead, we use HVAC distributors to purchase your parts. Therefore, once we have ordered the item, the order cannot be canceled, even if the shipment takes longer than the provided ETA. We ask for your understanding in this matter, as we rely on our suppliers' logistics and cannot always control unforeseen delays. If you wish to cancel your order, it must be done before we process it to avoid cancellation fees.

At homehvacguide.ca we are committed to ensuring your satisfaction with the products we offer. We understand that sometimes a product may not be what you expected, and we want to make the return process as straightforward as possible.

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Return Period:

• You have 14 days from the date of receipt to initiate a return

Eligible reasons for return:

• The item is defective or damaged upon arrival.

• The product does not match its description on our website.

• The item is not fit for its intended use.

Initiating a Return:

1. Contact us through our [Contact Us] page within 14 days of receiving your item.

2. Include your order number and a brief description of the reason for the return.

3. We will provide you with further instructions on how to proceed with the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a defective or incorrect item). In such cases, we will cover return shipping costs.

Refund Process:

• Upon receiving the returned item and verifying its condition and reason for return, we will process your refund. Refunds will be issued to the original method of payment within 10 business days of receiving the returned item.

Non-Returnable Items:

• Please note that certain types of items may not be returnable or may have specific return policies. This will be specified in the item's description section.

​​Additional Information:

• We reserve the right to refuse a return or exchange if the item returned does not meet our return criteria or is received after the return period.

• The item must be returned in its original condition, including all packaging and accessories.

To prevent shipping and communication issues, please keep your shipping address and email information up-to-date. If a package is returned to us as undelivered due to an address error, additional shipping costs will be required for reshipping. In such cases, if you choose to cancel the order, we may need to charge a percentage of the product cost and any incurred shipping fees. We also advise that you regularly check your email for updates and notifications regarding your order.

Upon receiving your item, it is crucial to inspect it immediately for any shipping damages. If you notice any issues, please inform us within 24 hours of receipt, providing us with photos of the damaged item and packaging material. Failure to notify us within this timeframe may affect our ability to process a claim.

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Though it is extremely rare for items to be defective upon arrival, please remember that proper installation by a licensed HVAC technician is essential. We cannot verify if a person installing the equipment follows the manufacturer's specifications. As a customer, you assume full responsibility for your purchases, including proper installation. Manufacturers often require HVAC technicians and contractors to file warranty claims, and an HVAC license is typically needed for these claims to be processed. Our role is to work within the policies outlined by the manufacturer and supplier, and we appreciate your understanding in this matter.

If you have been granted a refund by our staff, please note that the refund processing time may take anywhere from 1 to 14 days. Rest assured, we aim to expedite this process as much as possible. Should you encounter any delays or issues with your refund, please don't hesitate to contact us, and we'll promptly assist you.

Unless otherwise stated, we own the intellectual property rights for all material on homehvacguide.ca. All intellectual property rights are reserved. You may access homehvacguide.ca for your own personal use subjected to the restrictions set in these terms and conditions.

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You must not:

• Republish or redistribute material from homehvacguide.ca

• Sell, rent or sub-license material from homehvacguide.ca

• Reproduce, duplicate or copy material from homehvacguide.ca

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If you wish to hyperlink to homehvacguide.ca, you must first fill out our contact form and obtain approval. The following organizations may link to our website without prior written approval:

• Search engines

• Government agencies

• News organizations

• Online directory distributors

We reserve the right to monitor all comments and remove any which can be considered offensive or causes breach of these Terms and Conditions.

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You must not:

• Post comments that promote violence, drugs, sex, or any other indecent material

• Post comments that invade our intellectual property rights

• Post comments that spread misinformation, which can lead another person to injury

• Post comments that solicit or promote business

We may make changes to this page from time to time, and in our sole discretion. We encourage you to frequently check this page for changes to any of our policies.

For any inquiries or concerns, you can contact us through our "Contact Us" page linked below.